Wipro is now hiring for the role of IT Service Desk Analyst (Voice Process – Technical Support) across multiple locations including Kolkata, Hyderabad, and Bengaluru. This is an excellent opportunity for graduates with strong communication skills who want to start or grow their careers in IT support.
Job Overview
- Role: IT Service Desk Analyst (Voice Process – Technical Support)
- Experience Required: 0–1 Year (Freshers Eligible)
- Job Type: Full-Time, Permanent
- Location: Kolkata (Salt Lake Sector 5), Hyderabad (Gachibowli, Gopanpally), Bangalore (Kodathi)
- Shift: Rotational (24×7, including night shifts & weekends)
Key Responsibilities
- Provide support to end-users with technical, system, and network-related concerns.
- Diagnose, troubleshoot, and resolve IT issues raised through calls, chats, emails, or walk-ins.
- Escalate critical issues requiring urgent attention.
- Log incidents, document resolutions, and ensure complete closure.
- Maintain high levels of customer service and ensure SLA adherence.
- Support standard applications like Outlook, MS Office 365, Zoom, Jabber, VPN, and browsers.
- Perform troubleshooting on Windows/Mac operating systems, VDI, and networking concepts (DNS, DHCP, VPN, TCP/IP).
- Ensure end-to-end ownership of IT issues until resolution.
Requirements
- Graduate degree in any discipline.
- Strong verbal and written communication skills (mandatory).
- Basic understanding of ITIL framework and service desk processes.
- Problem-solving and analytical skills.
- Flexible to work in 24×7 shifts (including night shifts and holidays).
- Self-motivated and customer-service driven.
Why Join Wipro?
- Global IT services leader with career growth opportunities.
- Work in a fast-paced, professional environment.
- Gain exposure to ITIL practices and enterprise-level IT infrastructure.
- Excellent training and development support for freshers.
📢 Interested candidates can share their resume to [9609939864] along with their preferred job location.
FAQs
When is the last date to apply?
Apply immediately, as positions are filling fast.
What is the role of an IT Service Desk Analyst at Wipro?
You will assist end-users with IT-related issues, troubleshooting, and service desk support.
Is this job open for freshers?
Yes, freshers with strong communication skills are eligible.
What are the locations for this role?
Kolkata, Hyderabad, and Bangalore.
What shift timings are offered?
24×7 rotational shifts including night shifts and weekend offs.
What is the salary range?
Not disclosed, but Wipro provides competitive packages with allowances.
Do I need IT certifications to apply?
Not mandatory, but knowledge of ITIL framework is preferred.
What technical skills are required?
Basic networking, Windows/Mac OS, MS Office 365, VPN, DNS, DHCP, TCP/IP.
Is the role permanent?
Yes, this is a full-time permanent position.
How to apply for the role?
You can send your updated resume to 9609939864 with preferred location.
Is prior IT support experience mandatory?
No, but 0–1 year of helpdesk experience is an added advantage.
What tools will I work with?
Incident management tools, Outlook, MS Office, VPN, Zoom, Jabber, browsers.
What career growth can I expect?
With good performance, you can progress to senior analyst and IT infrastructure roles.
Will training be provided?
Yes, Wipro provides structured training for all new joiners.
Is this role customer-facing?
Yes, as it involves communication with end-users via calls, emails, and chats.
What soft skills are required?
Excellent communication, problem-solving, teamwork, and customer service skills.
Does this job involve night shifts?
Yes, since Wipro works in a 24×7 support model.
Can non-technical graduates apply?
Yes, graduates from any discipline can apply if they meet the requirements.
Is remote work allowed?
No, this role is work-from-office only.
What is the selection process?
Shortlisting → Online test/Interview → HR Round → Offer.