If you’re looking to kick-start or level-up your career in customer-support and voice processes, this is a compelling opportunity. Teleperformance (TP) is hiring for the HP PS Process in Mumbai/Thane, with a competitive in-hand salary, freshers welcome, and limited vacancies.
Here’s a breakdown of why this role stands out:
- Clear salary: Approx ₹22,000 in hand which is excellent for freshers and early-career candidates.
- Flexibility: Shifts range between 9 AM to 9 PM, giving you possible day or evening slots.
- Location: Based in Thane, near Mumbai — one of India’s major hubs for BPO and customer-service careers.
- Limited openings: With 60 positions and less than 10 applicants so far, your window of opportunity is large.
- Career-growth potential: Starting in voice/blended technical support opens doors to roles such as team lead, quality analyst, operations support etc.
Job Description
Role: Technical Support – Voice / Blended (HP PS Process)
Company: Teleperformance (TP)
Locations: Thane / Navi-Mumbai / All Areas of Mumbai region
Vacancies: 60
Experience Required: 0-5 years (freshers eligible)
Salary: ~₹22,000 in hand
Shifts: 9-hour rotational shift between 9 AM–9 PM
Working Days: 6 days/week with 1 rotational week off
Joining: Immediate / End of month
Key Responsibilities
As a Technical Support Executive in the HP PS Process, your core tasks will include:
- Receiving inbound calls from customers and resolving their technical issues related to HP products and services.
- Handling voice and blended (voice + chat/email) support depending on process requirement.
- Diagnosing technical problems, guiding customers through troubleshooting steps, logging issue details, following escalation protocols.
- Recording customer interactions, ensuring adherence to service level agreements (SLAs), and maintaining quality and compliance standards.
- Providing a positive customer experience: clear communication, empathy, resolution-oriented approach.
- Collaborating with tier2/3 support teams when complex or recurring issues arise.
- Continuously updating process knowledge, product updates, and adherence to SOPs.
Candidate Profile & Eligibility
To succeed in this role you should have:
- HSC (10+2) minimum; Any graduate is welcome (freshers also eligible).
- Good command of spoken and written English. Since this is technical support, clarity and communication matter.
- Basic technical aptitude and willingness to learn HP hardware/software support processes.
- Comfortable working 9-hour shifts (including evenings/rotations) and 6-day work week.
- Immediate joiners or those who can join at month end will get preference.
- Location advantage: Being based in or able to commute to Thane/Navi-Mumbai/Mumbai region will help.
What You’ll Get
- ~₹22,000 in hand monthly salary (which is competitive for freshers/entry level technical support roles in Mumbai).
- Career launchpad into BPO / voice / technical support functions.
- Work in a leading global BPO player — Teleperformance — which gives you exposure, training and a formal work-environment.
- Friendly culture, structured process, job stability (Full-time, permanent employment).
- Learning: You’ll gain valuable technical troubleshooting, voice-communication and customer-handling skills that are transferable across roles and industries.
Walk-In / Application Info
- Interested candidates should contact HR Vaibhavi — 77964 26975.
- Limited vacancies: 60 openings only.
- Apply quickly to secure your slot. Freshers with good English and right attitude are encouraged to apply.
- Ensure you have your updated résumé, academic certification (HSC/Graduate), identity proof, etc ready.
- Be prepared for quick rounds: HR Interview → AMCAT assessment → Operations interview.
Preparation Tips for Applicants
- Brush up on your English communication: Practice speaking confidently, clearly, and professionally.
- Familiarize with tech-support basics: What does “troubleshooting” mean, how to ask clarifying questions, how to guide someone through a process.
- Clarify your availability: Be ready to discuss shift-flexibility, immediate joining, and why you’re motivated for technical support.
- Professional attitude: Voice process demands patience, empathy, and resilience. Be prepared to show examples of how you handle difficult callers or situations.
- Be punctual and well-groomed: First impression counts in walk-in/interview scenarios. Dress smart-casual and arrive early.
- Highlight transferable skills: Even if you are a fresher, maybe you’ve worked in a customer-facing role (event, retail, call centre), or know how to use computers well — mention it.
FAQs
Q1: What is the salary for the Technical Support role at Teleperformance?
The salary is around ₹22,000 in hand per month depending on experience and interview performance.
Q2: Who can apply for this job?
Candidates with HSC + minimum 6 months experience OR Any Graduate (Freshers eligible) can apply.
Q3: Is this a voice or chat process?
This is a Technical Support Voice / Blended process for HP PS customers.
Q4: What is the location of this job?
The job location is Thane, with applicants accepted from Mumbai & Navi Mumbai areas as well.
Q5: What are the shift timings?
It is a 9-hour rotational shift between 9 AM and 9 PM with 6 working days/week.
Q6: Are freshers allowed to apply?
Yes. Freshers with good English communication can apply.
Q7: What is the selection process?
There are three rounds:
→ HR Interview
→ AMCAT Test
→ Operations Round
Q8: What is the joining timeline?
Immediate joiners or end-of-month joiners are preferred.
Q9: How can I apply for this job?
You can apply by contacting the recruiter:
📞 HR Vaibhavi – 77964 26975
Q10: Is the job permanent or contract based?
It is a Full-Time, Permanent job under Teleperformance.