Ethos HR provides IT services and security products to enterprise clients. The company is searching for a Technical Support Engineer who can handle:
- Deployment of IT security products
- Firewall support
- Customer support (domestic & international)
- Cloud & network administration
This job is ideal for someone who loves solving technical issues and wants long-term career growth in IT security.
🔧 Responsibilities (Daily Work)
As a Technical Support Engineer, you will perform the following tasks:
- Deployment & customer support for:
- Firewall solutions
- ZTNA solutions (Zero Trust Network Access)
- Email security
- Web security products
- Perform PoCs (Proof of Concepts) and submit reports to clients.
- Configure:
- User management
- Domain integration
- Email configuration
- Backup management
- Troubleshoot and resolve technical issues related to:
- Security product deployment
- Network and cloud infrastructure
- Perform root cause analysis and maintain RCA reports.
- Manage cloud workloads and servers on:
- AWS
- Azure
- VMware / Hyper-V / KVM
- Perform daily administrative tasks like:
- Health monitoring
- System checklist reviews
🎯 Required Skills
| Required Skills | Details |
|---|---|
| ✅ Communication | Written + Spoken English (for client interaction) |
| ✅ Networking & Firewall | Configurations, troubleshooting |
| ✅ Linux basics | Commands, package installation |
| ✅ Cloud & Virtualization | AWS, Azure, VMware, Hyper-V |
| ✅ Problem solving | Identify and resolve technical issues |
⭐ Preferred Skills (Added Advantage)
- PAM/PIM product support experience
- Working knowledge of ZTNA Solutions
- Dashboard / Monitoring tools experience
- Experience working in rotational shifts
👤 Who Can Apply?
You are a suitable candidate if:
✔ You have 2–4 years of Technical Support experience
✔ You have basic Linux + networking + cloud knowledge
✔ You are willing to work in rotational shifts
✔ You can communicate with domestic & international clients
🏢 About Ethos HR
Ethos HR is an IT consulting & staffing company providing specialized technology solutions to enterprise clients. They support customers in security products, cloud setups, and network infrastructure management.
Working with Ethos HR gives exposure to:
- Enterprise-level security products
- International client projects
- Hands-on technical learning experience
💼 Hiring Details
| Category | Details |
|---|---|
| Job Role | Technical Support Engineer |
| Location | Navi Mumbai |
| Experience Required | 2 to 4 Years |
| Industry | IT Services & Consulting |
| Shift | Rotational |
| Work Type | Full Time |
✅ Why This Job is Good for Career Growth?
| Benefit | Explanation |
|---|---|
| Growth in IT security domain | High-demand global industry |
| Cloud + Network exposure | AWS, Azure, VMware, Hyper-V |
| Hands-on firewall & security tools | Premium career advantage |
| Client-facing role | Improves communication skills |
| Permanent job + stable company | Long-term growth |
📌 How to Apply?
➡️ Visit the job posting on the portal where the job is listed
➡️ Upload your resume
➡️ Mention relevant experience (firewall, cloud, security support)
🙋 Frequently Asked Questions (FAQ)
Q1: What type of experience is required?
A: Minimum 2 years in Technical Support with networking/firewall/cloud skills.
Q2: Is shift rotation mandatory?
A: Yes, rotational shifts apply.
Q3: Do freshers apply?
A: No. Only experienced candidates (2–4 years) can apply.
Q4: Is communication skill important?
A: Yes. Role requires talking with international clients.
📌 Conclusion
This is a great opportunity for candidates who want to build a strong career in:
- IT infrastructure security
- Firewall management
- Cloud support & deployment
If you are confident in networking, Linux, firewalls, and customer interaction — Apply Immediately.