Nokia Solutions and Networks is hiring a Technical Care Specialist to join its Customer Services team. This role involves providing technical support for DWDM/OTN 1830 PSS products, ensuring customer satisfaction, diagnosing issues, and delivering proactive solutions. The position offers an exciting opportunity to work in the telecom and network infrastructure industry, contributing to the growth of global communication technologies.
📂 Job Details:
- Company: Nokia Solutions and Networks
- Position: Technical Care Specialist
- Experience Required: 1 – 2 years
- Employment Type: Full Time, Permanent
- Industry: IT Services & Consulting / Telecom Infrastructure
- Department: Engineering – Hardware & Networks
- Education:
- UG: B.Tech/B.E. in Electronics, Computer Engineering, or equivalent
- PG: Any Postgraduate
- Languages Required: Fluent in English (spoken and written)
🎯 Eligibility Criteria:
- 1–2 years of experience in DWDM/OTN technologies, EoSDH, and LAN/WAN/Networking concepts.
- Strong knowledge of ASON/OTN and Nokia DWDM/OTN 1830 PSS products.
- Familiarity with Unix/Linux, Perl scripting, and VBA macros is an added advantage.
- Strong analytical and problem-solving skills.
- Ability to work in 24×7 rotational shifts.
- Excellent communication and customer service skills.
⚡ Roles & Responsibilities:
- Provide technical support for Nokia 1830 PSS (OTN) products.
- Ensure customer satisfaction through SLA compliance.
- Diagnose and resolve customer problems remotely or coordinate on-site interventions if required.
- Reproduce customer issues in lab environments for troubleshooting.
- Work with global TSC teams, Optics L3 TEC, and Services PLM for escalations and improvements.
- Participate in 24×7 hotline support (on-call duty).
- Contribute to knowledge sharing, training, and proactive customer engagement.
- Think creatively for continuous process and service improvements.
✅ Selection Process:
- Application Screening
- Technical Interview (focus on OTN/DWDM, networking, Linux basics)
- Managerial/HR Interview
- Final Offer & Onboarding
📝 How to Apply:
Interested candidates can apply directly through Nokia’s official career portal or via trusted job platforms. Ensure your resume highlights technical expertise in DWDM/OTN, networking concepts, and customer service experience.
🎁 Benefits:
- Opportunity to work with a global telecom leader.
- Exposure to cutting-edge telecom technologies.
- Cross-functional and multicultural teamwork.
- Professional growth through continuous learning and training.
- Competitive salary and employee benefits.
❓ FAQs
Q1: What is the role of a Technical Care Specialist at Nokia?
A Technical Care Specialist provides technical support for Nokia’s DWDM/OTN products, ensuring smooth operations, troubleshooting issues, and delivering customer satisfaction.
Q2: Is prior telecom experience mandatory?
Yes, 1–2 years of experience in DWDM/OTN, networking, or telecom-related support is required.
Q3: Does this role require rotational shifts?
Yes, the role involves 24×7 on-call duty on a rotational basis.
Q4: What skills are preferred apart from technical knowledge?
Strong communication, customer handling, problem-solving skills, and adaptability under pressure.
Q5: How can I prepare for the technical interview?
Focus on DWDM/OTN, networking concepts, Linux basics, and troubleshooting case studies.
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