Startek (Aegis Customer Support Services Pvt. Ltd.) is organizing a Mega Walk-in Drive for Technical Support Voice roles in Bengaluru. This is an excellent opportunity for fresh graduates or experienced professionals to join one of India’s leading BPO organizations. The position offers attractive pay, great learning exposure, and career advancement opportunities in the customer service domain.
Job Details
- Company Name: Startek (Aegis Customer Support Services Pvt. Ltd.)
- Job Role: Technical Support Voice
- Location: Bengaluru, Karnataka
- Experience Required: 0 – 3 years
- Salary Range: ₹2 – ₹3 Lacs per annum
- Job Type: Full-Time, Permanent
- Work Mode: Work from Office
- Walk-in Dates: 4th November to 17th November
- Timing: 10:00 AM – 4:30 PM
- Venue: 41, St Johns Rd., Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042
- Contact Person: Kiran Kumar – 📞 9908421279
Eligibility Criteria
To apply for this position, candidates should meet the following requirements:
- Education: Diploma or Graduation (any stream)
- Experience: Freshers and candidates with up to 3 years of experience can apply
- Language Skills: Proficiency in English and Hindi is mandatory
- Communication Skills: Excellent verbal and interpersonal communication
- Attitude: Positive, customer-centric, and problem-solving mindset
- Work Mode: Willingness to work from the office in Bengaluru
- Shift: Rotational shifts between 8 AM and 10 PM (Females up to 8 PM only)
Roles and Responsibilities
The Technical Support Voice Executive will play a key role in assisting customers, resolving queries, and ensuring customer satisfaction. Responsibilities include:
- Handling inbound and outbound customer calls professionally.
- Providing accurate solutions to customers’ technical queries related to products or services.
- Identifying and fixing technical issues related to software, hardware, or network systems.
- Guiding customers through troubleshooting procedures step-by-step.
- Maintaining detailed call records and ensuring proper documentation in CRM systems.
- Escalating complex technical issues to higher-level support teams when necessary.
- Demonstrating empathy, patience, and problem-solving skills during interactions.
- Meeting daily, weekly, and monthly call quality and productivity targets.
Selection Process
The recruitment process for the Technical Support Voice position will include the following stages:
- Walk-in Registration: Candidates must visit the venue directly with an updated resume.
- Initial Screening: HR will assess communication skills and language proficiency.
- Technical Round: Evaluation of basic technical understanding and problem-solving skills.
- Operations Round: Interaction with team leaders or managers for final shortlisting.
- Offer and Onboarding: Selected candidates will receive an offer letter and joining details.
💡 Tip: Mention “Naukri” as your reference during walk-in registration for priority consideration.
How to Apply
Interested candidates can apply through multiple methods:
✅ Walk-in directly between 4th – 17th November (10 AM to 4:30 PM)
📍 Venue:
Startek (Aegis Customer Support Services Pvt. Ltd.)
41, St Johns Rd., Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka – 560042
📍 Google Map Link: https://goo.gl/maps/uu2BmhVF2cES2SKd7
📞 Contact Numbers:
- Kiran Kumar – 9908421279
- Vidya – 9986218944
- Kawal – 9740357542
- Bala – 9148813839
- Jennifer – 8050328034
Benefits of Joining Startek
Working at Startek brings numerous professional and personal growth opportunities. Some key benefits include:
- Competitive salary up to ₹3 LPA
- Rotational day shifts with a healthy work-life balance
- Fixed week off (rotational basis)
- On-the-job training and performance incentives
- Supportive work environment and professional mentorship
- Career growth in customer support and technical assistance
- Opportunity to work with one of the leading global BPOs
Why Choose Startek (Aegis Customer Support Services Pvt. Ltd.)?
Startek, previously known as Aegis, is a global leader in providing business process outsourcing and customer experience solutions. With a strong presence in India and abroad, Startek offers excellent career-building opportunities for individuals passionate about customer engagement and technology.
- 🌍 Global Presence: Operations in multiple countries with top industry clients.
- 💼 Career Growth: Opportunity to move from entry-level to managerial roles.
- 🧠 Skill Development: Get trained in technical support, customer communication, and CRM tools.
- 💰 Attractive Pay: Industry-standard compensation with incentives and performance rewards.
- 🌱 Learning Culture: Regular training and workshops to enhance technical skills.
FAQs (Frequently Asked Questions)
1. Who can apply for this walk-in drive?
Anyone with a Diploma or Graduation degree, good communication skills in English and Hindi, and interest in customer support can apply.
2. Is this a work-from-home job?
No, this is a Work-from-Office position based in Bengaluru.
3. What is the salary package for this role?
The salary ranges from ₹2 LPA to ₹3 LPA, depending on experience and performance.
4. Are freshers eligible to apply?
Yes, freshers are welcome to apply and will receive full training before starting.
5. What are the working hours?
Rotational shifts between 8 AM and 10 PM (Females till 8 PM).
6. What documents should I carry for the walk-in?
Bring your updated resume, ID proof, educational certificates, and passport-size photos.
Conclusion
If you’re seeking a stable and rewarding career in Technical Support Voice, Startek’s Mega Walk-in Drive is the perfect chance to kickstart or advance your professional journey. With comprehensive training, attractive pay, and a supportive work environment, this opportunity is ideal for freshers and experienced candidates alike.
🕘 Walk-in from 4th to 17th November and secure your future with Startek – Aegis Customer Support Services Pvt. Ltd.