International Voice Process Associate – Pune (Magarpatta)
Company: Fortune Global 500 IT Services Firm (Hiring via Artech)
Experience: 0–5 Years | Shift: US Shifts (Rotational Off) | Mode: Work From Office (WFO)
Apply Link / Source (Naukri)Role Overview
You will support the Talent Acquisition workflow: help candidates complete applications, conduct initial screening, schedule/reschedule Day-1, and share onboarding details. Communication happens over phone, email, instant messaging, and tickets. Customer satisfaction is the north star.
- Locations: Pune (Magarpatta), Mumbai, Bangalore
- Versant threshold: 58+
- Excellent written & verbal English with a neutral accent
- Ability to deliver under strict timelines and handle confidential information
- 2-way cab facility available
Eligibility & Requirements
- Any Graduate (mandatory)
- International contact center experience (US preferred) is an advantage; freshers can apply
- ServiceNow/ticketing exposure is a plus
- Willingness to work in any US shift (EST/CST/MST/PST)
How to reach a Versant 58+—in one week
- Daily 30-minute drills: repeat sentence, reading, and story retell
- Neutralize accent: listen to slow US podcasts and shadow
- Self-record and correct pacing, pauses, and clarity
- Do mock calls on candidate scheduling scenarios
A Day in This Role
Pre-shift handover, check ticket queues, handle inbound/outbound candidate calls, update trackers, coordinate with Ops for Day-1, and submit an end-of-day summary. Quality = clarity + empathy + SLA adherence.
Application Steps
- Open the official listing
- Upload resume and complete the profile
- Share shift availability and current location
- Prepare for Versant and the CD/OPS rounds
Frequently Asked Questions (FAQs)
- 1) Is this open to freshers?
- Yes, 0–5 years are eligible.
- 2) Why is Versant 58 required?
- It’s the minimum spoken English proficiency expected for this voice role.
- 3) What’s the work mode?
- WFO from Pune/Mumbai/Bangalore.
- 4) Which shifts?
- US shifts with rotational offs.
- 5) Is two-way cab provided?
- Yes, as per policy.
- 6) Is prior US process experience mandatory?
- No, but it’s an advantage.
- 7) What does CD/OPS interview cover?
- Communication, process understanding, scenarios, and stakeholder handling.
- 8) What’s the salary range?
- Approx. 3–4.75 LPA (per listing).
- 9) Is ServiceNow knowledge required?
- Not mandatory; it’s a plus.
- 10) Is there night allowance?
- Typically yes, per company policy.
- 11) What soft skills matter most?
- Clarity, empathy, active listening, and time management.
- 12) What documents should I carry?
- ID, address proof, education proofs, updated resume.
- 13) Is relocation support available?
- Depends on policy; ask HR.
- 14) Will there be training?
- Yes, process training is usually provided.
- 15) What’s growth like?
- Associate → Senior → SME → Team Lead → Ops/TA roles.
- 16) Any bond?
- HR will clarify if applicable.
- 17) Dress code?
- Formal/smart casuals for office and interviews.
- 18) Tools used?
- Telephony, email, IM, ticketing (ServiceNow or similar).
- 19) Can I choose my shift?
- Shifts are as per business demand; flexibility helps.
- 20) How soon is joining?
- Subject to selection and business need.