Sutherland, a global leader in BPO and customer experience management, is inviting applications for the International Non Voice Process role.
This position is ideal for freshers or entry-level professionals who have strong written communication skills and want to work with international clients through chat, email, and SMS support.
The role offers global exposure, structured training, and the opportunity to be part of one of the most reputed international customer service organizations.
📋 Job Details
Organization: Sutherland
Role: International Non Voice Process
Experience Required: 0 – 1 year
Salary: ₹2.5 – ₹3 LPA
Job Location: Navi Mumbai, Mumbai (All Areas), Dombivli
Openings: 20+
Employment Type: Full-Time, Permanent
Industry: BPM / BPO
Department: Customer Success, Service & Operations
Role Category: Voice / Blended (Non-Voice Major)
🎓 Eligibility Criteria
✅ Qualification:
- Graduation not required (Open to 12th pass or any undergraduate)
✅ Experience:
- 0 to 1 year (Freshers welcome)
✅ Skills Required:
- Strong written and verbal communication skills (English)
- Typing speed and accuracy for chat/email support
- Ability to handle multiple customer queries simultaneously
- Problem-solving mindset
- Flexibility for rotational shifts
🧠 Roles & Responsibilities
- Handle customer queries through email, live chat, and SMS channels
- Deliver accurate, courteous, and professional customer support
- Understand customer issues and provide effective solutions
- Work on blended processes for non-voice tasks, including data entry and case updates
- Maintain internal logs and reports for daily tasks
- Collaborate with the quality and training teams for performance improvement
🧾 Selection Process
1️⃣ Online Application Review – Screening of eligible candidates
2️⃣ Aptitude / Communication Assessment – Basic written and comprehension test
3️⃣ HR Round – Interview focused on communication and availability for shifts
🖋️ How to Apply
Interested candidates can apply directly through Sutherland’s official careers page or authorized job portals.
📩 You can also upload your CV and apply via leading job sites such as Naukri or Indeed.
👉 Don’t miss this opportunity to begin your global career with Sutherland!
💼 Benefits
⭐ Competitive salary package with incentives
⭐ Paid training and skill development programs
⭐ Global work exposure and experience
⭐ Employee support and recognition programs
⭐ Career advancement within the BPO industry
❓ FAQs
Q1. What is the salary range for this role?
A. The salary ranges between ₹2.5 LPA to ₹3 LPA, based on communication skills and experience.
Q2. Is it a voice or non-voice process?
A. It’s primarily a non-voice process, involving chat, email, and SMS communication.
Q3. What are the working hours?
A. This is a rotational shift role, as it supports international clients.
Q4. Are freshers eligible to apply?
A. Yes, freshers are welcome to apply for this position.
Q5. Is it work-from-home or office-based?
A. It is an office-based role located in Navi Mumbai / Mumbai region.