Policybazaar, India’s leading online insurance aggregator, is now hiring International Customer Service Executives. This is an excellent opportunity for freshers and experienced candidates who want to build a career in customer support and communication.

The company is looking for immediate joiners who are passionate about customer interaction and problem-solving. If you’re confident, fluent in English, and ready to take on new challenges, this is the right place for you.

Job Details

Organization Name: Policybazaar
Job Role: International Customer Service Executive
Experience Required: 0–3 Years (Freshers are welcome)
Job Type: Full-time, Permanent
Interview Type: Face-to-Face Interview (No virtual interview)
Qualification: Any Graduate
Salary Package: ₹2.5 LPA – ₹4 LPA
Number of Openings: 100
Contact HR: Ayush
Email ID: ayushgupta1@policybazaar.com
WhatsApp Contact: 9311944137

Eligibility Criteria

To apply for this position, candidates must meet the following requirements:

Education: Must be a graduate from any recognized university.
Experience: Freshers and experienced candidates (up to 3 years) can apply.
Language Skills: Excellent command over English and Hindi (verbal and written).
Technical Skills: Basic knowledge of computers, MS Office, and email handling.
Availability: Should be an immediate joiner and willing to attend a face-to-face interview.
Personality: Candidates must have patience, empathy, and confidence to deal with customers professionally.

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Roles & Responsibilities

As an International Customer Service Executive, your key responsibilities will include:

Customer Handling: Attend inbound and outbound calls and resolve customer queries regarding insurance policies.
Information Support: Provide accurate details about policy terms, premiums, and renewal procedures.
Issue Resolution: Escalate complex issues to higher departments and ensure follow-up until resolution.
CRM Updates: Maintain up-to-date records in the company CRM system.
Customer Satisfaction: Ensure every customer interaction is handled with care, empathy, and professionalism.
Target Achievement: Work to meet weekly and monthly performance goals as assigned by team leads.

This role requires strong communication skills, time management, and the ability to remain calm under pressure.

Selection Process

The selection process is simple and transparent.

Step 1: Submit your resume via email or WhatsApp.
Step 2: Shortlisted candidates will be invited for a face-to-face interview.
Step 3: Final selection will be based on communication skills, confidence, and performance in the interview.

Note: Only immediate joiners will be considered for this role.

Benefits

Joining Policybazaar offers many benefits that can help you grow your career:

Competitive salary package (up to ₹4 LPA).
Training and skill development programs.
Friendly and supportive work environment.
Opportunity to work with India’s leading insurance platform.
Performance-based incentives and rewards.
Stable career growth with long-term opportunities.

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FAQs

Q1. Who can apply for Policybazaar Customer Service Jobs?
Anyone who has completed graduation and has good communication skills in English and Hindi can apply. Freshers are also eligible.

Q2. What is the salary range for this job?
The salary package ranges from ₹2.5 LPA to ₹4 LPA based on your interview performance and experience.

Q3. Is it a work-from-home job?
No, this position requires you to work from the office.

Q4. What is the interview process?
Interviews will be conducted face-to-face only, and immediate joiners will be preferred.

Q5. Is prior experience mandatory?
No. Even if you are a fresher, you can apply and get trained after selection.

Immediate Hiring for International Customer Service | Policybazaar Careers 2025