Are you looking to start or grow your career in the BPO/Customer Support industry?
CogentHub, one of the leading international BPO companies, is hiring Customer Service Executives for the UK Telecom inbound process in Gurugram.
This is a great chance for freshers and experienced candidates to gain international exposure, attractive salary, and career growth opportunities.
📝 Job Highlights
- Role: Customer Service Executive (International Voice Process)
- Company: CogentHub
- Location: Gurugram
- Experience Required: 0 – 5 years
- Salary:
- Freshers – ₹2.7 LPA + Incentives
- Experienced – Up to ₹5 LPA + Incentives
- Employment Type: Full-Time, Permanent
- Shifts: Rotational (Any 9-hour shift between 12:30 PM – 1:30 AM)
- Working Days: 5 days a week (2 rotational offs)
- Transport: Home drop facility for late shifts
🎯 Job Responsibilities
- Handle inbound customer calls from the UK market.
- Provide excellent customer support and resolve queries.
- Promote and upsell telecom products/services.
- Maintain accurate call records and meet quality standards.
- Achieve daily/weekly performance and target goals.
👩💼 Candidate Profile
- Excellent spoken English (mandatory).
- Freshers with good communication skills are eligible.
- Prior BPO/International Voice Process experience preferred.
- Comfortable with night/rotational shifts.
- Immediate joiners preferred (Joining Date: 15th Sept).
💰 Salary & Benefits
- Freshers: ₹2.7 LPA + Monthly Incentives
- Experienced: Up to ₹5 LPA (30% hike on last CTC) + Incentives
- Performance-based structure with attractive rewards.
- Home drop facility for late shifts.
- International work culture & growth opportunities.
📩 How to Apply?
Interested candidates can share their resumes with the HR team:
- HR Puja Shil: 9230998538 / 6291419095
🔗 Related Job Posts (Insert in Middle/End for Internal Linking)
- Accenture International Voice Process – Hiring Freshers, Bengaluru
- Wipro BPO – Customer Support Associate Jobs
- Tech Mahindra Hiring – Voice & Non-Voice Process
FAQs
1. What is the job role at CogentHub?
Customer Service Executive for the International Voice Process (UK Telecom Inbound).
2. Where is this job located?
At CogentHub, Gurugram.
3. Who can apply?
Both freshers and experienced candidates with good English skills.
4. What is the salary offered?
- Freshers – ₹2.7 LPA + Incentives
- Experienced – Up to ₹5 LPA + Incentives
5. What is the interview process?
HR Screening → Voice & Communication Test → Operations Round.
6. Is work from home available?
No, this is a full-time on-site job.
7. What are the working days?
5 days a week with 2 rotational offs.
8. What is the shift timing?
Any 9-hour rotational shift between 12:30 PM – 1:30 AM.
9. Is transport provided?
Yes, home drop facility is available for late-night shifts.
10. Do I need prior BPO experience?
Not mandatory. Freshers can apply, but prior BPO experience is an added advantage.
11. What are the required skills?
- Excellent English communication
- Customer handling skills
- Willingness to work in night shifts
12. How many openings are there?
Around 100 openings for this role.
13. What is the client for this process?
The process is for a UK Telecom client.
14. Is graduation mandatory?
No, graduates and non-graduates with strong English skills can apply.
15. What is the mode of interview?
Most interviews are conducted in person at Gurugram.
16. What incentives are offered?
Monthly performance-based incentives in addition to salary.
17. What is the career growth?
Opportunities to move into team lead, trainer, or management roles.
18. What type of calls will I handle?
Inbound customer support calls from UK clients.
19. Is immediate joining required?
Yes, immediate joiners are preferred.
20. Why join CogentHub?
CogentHub provides global exposure, attractive salary packages, incentives, transport, and career advancement opportunities.