We are seeking a proactive Desktop Support Engineer to join our IT team. In this role, you will provide hands‑on technical support for desktops, laptops, printers and other peripherals, resolve software and network issues, maintain system performance, and ensure smooth IT operations for end users.
Job Details
| Field | Description |
|---|---|
| Role Category | IT Support / Desktop Engineering |
| Employment Type | Full Time, Permanent |
| Experience Level | 0 – 2 years |
| Industry | Hardware & Networking |
| Department | IT & Information Security |
| Locations | (You can add “Delhi / NCR” in the location field internally; but not in title/slug) |
| Openings | 1 |
| Annual CTC | ₹1,44,000 – ₹2,16,000 approx |
Eligibility Criteria / Requirements
Educational Qualification
- Any Graduate (or equivalent)
Experience & Skills
- 0 to 2 years of experience in desktop support, helpdesk, or IT support roles
- Fundamental knowledge of hardware (desktops, laptops, peripherals)
- Basic software installation, configuration, patching, and troubleshooting skills
- Familiarity with Windows OS, MS Office suite, drivers, basic network connectivity
- Ability to diagnose and resolve printer / scanner / peripheral issues
- Basic knowledge of network troubleshooting (TCP/IP, DHCP, DNS) is advantage
- Good problem-solving, communication, and documentation skills
- Customer / user orientation and ability to work under pressure
Roles & Responsibilities
- Install, configure, maintain desktops, laptops, and peripherals (printers, scanners, etc.)
- Diagnose and resolve hardware, software, and network issues (including connectivity, driver conflicts, OS errors)
- Setup user accounts, permissions, software installations, and updates
- Perform routine system maintenance (patching, updates, backups)
- Monitor system performance and ensure security (antivirus, firewall, policies)
- Assist in onboarding new employees (provisioning hardware & software)
- Provide remote support and on-site visits as needed
- Maintain logs of issues, solutions, and status tracking
- Escalate issues to higher‑level support when necessary
- Assist in periodic audits, documentation, and adherence to IT policies
Selection Process
- Application Screening – Review of resume / application
- Technical Assessment – Short test (hardware, OS, network basics)
- Interview Round(s) – Face-to-face or virtual interview to assess skills & fit
- Offer & Onboarding
How to Apply
- Prepare your updated resume / CV
- Write a cover statement describing your interest and brief experience
- Fill out the application form (if there is one) or send via email to:
careers@[yourcompany].com(or the appropriate contact) - In your email / application subject line, use:
Application – Desktop Support Engineer – YourName - Attach your resume (PDF preferred)
- Shortlisted candidates will be contacted via email / phone for further steps
Benefits
- Opportunity to grow in IT support domain
- Exposure to hardware, software, network environment
- Hands‑on experience with enterprise systems
- Learning & development support
- Friendly work culture and support from senior engineers
- Fixed working hours, standard office benefits (e.g. leave, insurance)
FAQs
Q1: Is this role suitable for freshers?
A1: Yes — candidates with 0 to 2 years’ experience are welcome. If you have basic IT support knowledge and willingness to learn, you’re encouraged to apply.
Q2: Will I need to travel or do on-site support?
A2: Occasional on-site visits may be required, but most support will be remote or in-office.
Q3: Do I need certifications (e.g. CompTIA, Microsoft)?
A3: Certifications are not mandatory but will be an advantage.
Q4: What is the mode of interview?
A4: The process may include a technical test (online) followed by an interview (virtual or in-person).
Q5: What equipment will I work with?
A5: You’ll work with desktops, laptops, printers, networking devices, peripherals, standard OS & software tools, etc.
Q6: Can this role lead to further growth?
A6: Yes — you may grow into roles like System Administrator, Network Engineer, IT Manager, etc.