Trigent Software, a leading IT and business solutions company, is inviting passionate and customer-focused professionals to join as Customer Support Representatives. This opportunity is ideal for individuals with strong communication skills and a commitment to providing exceptional customer experiences. Whether you’re a fresher or an experienced professional in the international voice process, this is your gateway to a rewarding career with one of the most dynamic BPO organizations.

Position: Customer Support Representative
Job Type: Full-Time, Permanent
Experience: 0 – 4 Years
Salary: ₹2.25 – ₹5.5 LPA (with incentives)
Location: Bengaluru / Pune
Openings: 30 Positions
Hiring Company: Trigent Software

Job Details

Company Overview:
Trigent Software is a globally recognized IT solutions and outsourcing company specializing in delivering high-quality technology and business process solutions. The organization partners with Fortune 500 companies, providing an environment that encourages innovation, teamwork, and professional growth.

Industry: BPO / BPM / ITES
Department: Customer Success, Service & Operations
Role Category: Voice / Blended – International Voice Process

Eligibility Criteria

Education: Bachelor’s degree preferred (Undergraduates with experience can apply)
Experience: Freshers and experienced candidates (0–4 years)
Communication: Excellent verbal and written communication in English (mandatory)
Shift: Flexible to work in night and rotational shifts
Technical Skills: Basic computer knowledge – MS Office, CRM tools, and typing skills
Preferred: Prior experience in international voice processes or customer handling roles

Roles & Responsibilities

As a Customer Support Representative, you’ll be responsible for ensuring high customer satisfaction through effective communication and problem-solving.

Key Duties Include:

Handle inbound and outbound calls from international clients.
Provide accurate, complete, and helpful information using company tools and procedures.
Resolve customer queries and complaints promptly and efficiently.
Maintain professional communication and adhere to quality and compliance standards.
Document all call details according to standard operating procedures.
Achieve daily and monthly performance targets related to customer satisfaction and call handling.
Escalate unresolved or complex issues to higher teams when required.
Ensure a positive and seamless customer experience across all touchpoints.

Preferred Skills

Strong interpersonal and problem-solving abilities.
Hands-on experience with CRM systems and contact management software.
Familiarity with sales or upselling processes (advantageous).
Basic knowledge of technical support (for tech support positions).
Ability to adapt to changing processes and handle pressure in a fast-paced environment.

Selection Process

Trigent Software follows a three-step virtual hiring process to ensure fair evaluation:

Versant Test: Assess your communication and listening skills.
CD Round: Communication and Discussion round to evaluate practical communication.
OPS Round: Final operational round to test real-world performance ability.

All interview rounds are conducted virtually, allowing candidates to participate from the comfort of their homes.

How to Apply

Interested candidates can email their resume to the HR contact provided below or reach out via phone for quick screening.

📧 Email: sanovar_f@trigent.com
📞 Contact: +91 7975371746

Alternatively, candidates can apply directly through the official job portals where Trigent Software listings are available.

Benefits

Working at Trigent Software comes with multiple career and lifestyle advantages:

Attractive base salary with performance-based incentives
Night shift allowances and transport facility (pickup & drop)
Medical insurance coverage for employees
Career growth opportunities with internal promotions
Exposure to international clients and communication processes
Supportive and engaging work environment

Why Join Trigent Software?

Trigent Software is known for creating a nurturing environment that empowers its employees to learn, grow, and excel. By joining the team, you become part of a global organization that values innovation, collaboration, and customer excellence. If you’re looking for a career that offers stability, learning, and upward mobility, this is the perfect place to begin or expand your journey.

FAQs

1. Is this a work-from-home or office-based job?
Currently, the position is work from office in Bengaluru or Pune with transport facilities provided.

2. Are freshers eligible to apply?
Yes, freshers with excellent English communication skills are welcome to apply.

3. What is the shift timing for this role?
Candidates must be flexible with night and rotational shifts as it’s an international voice process.

4. What is the interview mode?
All rounds (Versant, CD, and OPS) are conducted in virtual mode.

5. What kind of clients will I be interacting with?
You will handle international clients, ensuring professional communication and customer satisfaction.

6. Does Trigent Software offer training?
Yes, comprehensive on-the-job training is provided before starting live calls.

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