If you’re ready to launch a career in the BPO industry and have the communication skills to succeed, this is an excellent opportunity. Our client is hiring for the role of Customer Support Executive – International Voice Process in Bengaluru (many clusters: Manyata, Bellandur, Whitefield, Electronic City, Koramangala, Bommanahalli, Bannerghatta Rd). This role offers ₹3.2 – 6.7 Lakh per annum and is suited for candidates with 0 – 5 years of experience.
You will be joining as a full-time permanent employee, working from office (WFO) and dealing with inbound/outbound calls addressing plan queries, billing clarifications and network checks. Shifts will include US night / UK evening / AU day with rotational offs.
Job Details
- Position: Customer Support Executive – Voice / Blended Process
- Experience Required: 0 – 5 years
- Salary Range: ₹3.2 – 6.7 LPA
- Openings: Approximately 100
- Locations: Bengaluru (Manyata, Bellandur, Whitefield, Electronic City, Koramangala, Bommanahalli, Bannerghatta Rd)
- Work Mode: WFO (Office based)
- Shifts: US night / UK evening / AU day (rotational offs)
- Industry Type: BPM / BPO
- Department: Customer Success, Service & Operations
- Role Category: Voice / Blended
Eligibility Criteria
To qualify for this role, you need to meet the following:
- Clear spoken English (mandatory)
- Any graduate or even under-graduate with relevant exposure (graduation not strictly required)
- 0 to 5 years of experience (freshers with strong communication skills may apply)
- Flexible to work in night shifts and rotational shifts
- Comfortable with outbound/inbound calls and international voice process
- Basic computer literacy (MS Office, typing skills, CRM tools)
- Script discipline, patience and empathy under pressure
Key Responsibilities
As a Customer Support Executive in this international voice process role, your duties will include:
- Answering inbound calls and making outbound calls to customers from international markets (US / UK / AU)
- Handling queries related to plans, add-ons, billing, roaming usage, and basic network troubleshooting
- Running scripted network triage steps, raising and tracking complaints, documenting customer interactions in CRM systems
- Ensuring correct information is provided to the customer, maintaining professional tone and escalating unresolved issues to appropriate internal teams
- Achieving team and personal quantitative and qualitative targets (e.g., call handling time, customer satisfaction, accuracy)
- Maintaining discipline around scripts, standard operating procedures (SOPs) and quality guidelines
Why This Role Stands Out
- High number of vacancies (~100) means good chance for selection and quick onboarding
- Attractive salary band for freshers and early-career professionals (₹3.2 – 6.7 LPA)
- International exposure: you’ll handle customers across multiple geographies (US, UK, AU)
- Work-from-office ensures structured training, team support and career path
- Ability to build communication and customer-handling skills which are highly transferable
Preferred Skills & Traits
To excel in this role, the following skills and traits will give you an edge:
- Excellent verbal English communication and listening skills
- Empathy, patience and stable performance under customer pressure
- Strong script discipline and adherence to process
- Basic CRM familiarity or quick learning ability
- Ability to multitask: talk, document and update records simultaneously
- Adaptability: rotating shifts, different time zones, varying work-patterns
- Metrics mindset: targets, SLAs, customer satisfaction scores
Selection Process
The selection process is designed to evaluate your communication ability, process fit and readiness for international voice work. Typically, the steps are:
- Initial screening / HR call – basic qualification, communication check
- Versant / English fluency test – to assess spoken English and comprehension. Indeed+2Expertia+2
- Communication Discussion (CD) round – role play / problem-solving scenario demonstration
- Operations (OPS) round – process orientation, target understanding, shift readiness
- Offer & onboarding – upon successful rounds, you join training and then live process
How to Apply
Interested candidates can reach out via:
- Phone: 6360065090 / 9964080000 (Mon-Sat, 10 am–7 pm)
- Visit: jobshop.ai to explore other positions as well
- Prepare a succinct resume highlighting your communication skills, any prior call/customer support exposure, willingness to work shifts
Pro tip: In your resume, include metrics or examples like: “Handled 50+ customer calls per day, maintained 95% satisfaction score,” even if hypothetical during training. Use keywords such as “voice process,” “customer handling,” “CRM,” “billing queries” etc. These are frequently scanned by recruiters. jobscruze.com+1
Benefits & Perks
- Competitive salary plus performance-based incentives
- Clear career progression in BPO operations (Senior Executive → Team Lead → Operations Manager)
- Transport facility (pickup & drop) in Bengaluru
- Night shift allowance if applicable
- Exposure to international customer service processes
- Structured training and mentoring support
Building a Long-Term Career in BPO
Joining this role is not just about getting a job, but building skills that span across industries. The international voice process gives you:
- Strong communication & listening skills
- Customer empathy and problem-solving mindset
- Exposure to working with global clients
- Discipline of metrics, quality, process adherence
- Ability to work varying shifts — which demonstrates flexibility
Many senior roles in operations, sales support, client servicing start from such positions. The experience you gather here can help you transition into roles like Customer Success Manager, Service Delivery, Account Management, or even into consulting roles.
FAQs
Q1: Do I need graduation for this role?
No, graduation is preferred but under-graduates with exposure or strong English communication skills can apply.
Q2: Are freshers eligible to apply?
Yes — the experience range is 0 – 5 years, so freshers with good spoken English are welcome.
Q3: What shift timings should I expect?
Shifts include US night / UK evening / AU day with rotational offs. Flexibility is important.
Q4: What is the main role of a voice process executive?
You will handle inbound/outbound calls, resolve customer queries, provide product/service information and maintain adherence to scripts and quality standards. Expertia+1
Q5: What are the typical performance metrics?
Metrics include call handling time, first-call resolution, customer satisfaction score, adherence to scripts, time-on-call, errors in documentation.
Conclusion
If you are looking for a stable, growth-oriented job in BPO, this Customer Support Executive role is a solid opportunity. You’ll gain international process experience, earn up to ₹6.7 LPA, and build skills that serve you long-term.
Don’t wait — apply now and step into a role that can kick-start your career in customer service and operations. Bring your energy, communication skills and readiness to work in varied shifts, and this job can be your launch pad.
Apply today and transform your career path!