Altruist Technologies is a leading global customer experience and telecom services provider. The company specializes in delivering technology-enabled business process outsourcing (BPO) solutions and call center operations across multiple domains. With a focus on quality, innovation, and career growth, Altruist continues to expand its workforce in Pune.
This hiring drive is an excellent opportunity for freshers and experienced professionals who want to start or grow their careers in the Voice Process domain within the customer service industry.
Job Overview
- Role: Customer Service Representative (Voice Process)
- Company: Altruist Technologies Pvt. Ltd.
- Location: Pune
- Experience Required: 0–2 Years (Freshers also eligible)
- Employment Type: Full Time, Permanent
- Industry Type: BPO / BPM / Customer Service
- Openings: 260
Job Description
As a Customer Service Representative (Voice Process), you will handle inbound customer service calls, assist clients with their queries, and provide accurate resolutions in a professional and timely manner.
Responsibilities
- Handle inbound calls from customers courteously and professionally.
- Resolve customer queries related to billing, services, or complaints.
- Maintain accurate records of customer interactions in the CRM system.
- Meet daily performance metrics such as call quality and productivity.
- Escalate unresolved issues to the senior support team when required.
- Maintain confidentiality and professionalism throughout all interactions.
Required Candidate Profile
- Qualification: HSC Pass (Minimum Education Requirement)
- Skills Needed:
- Strong verbal communication skills in English and Hindi.
- Good listening and problem-solving abilities.
- Basic knowledge of computer operations and CRM software.
- Ability to work in rotational shifts and handle work pressure.
- Experience: Freshers and experienced candidates (0–2 years).
Salary and Benefits
- Freshers: ₹14,000 + Unlimited Incentives
- Experienced Candidates: ₹16,000 + Unlimited Incentives
- Work Schedule: 6 days working with rotational week-offs.
- Additional Perks:
- Incentive-based performance rewards.
- Fast career growth for top performers.
- Supportive work environment with training and mentoring.
How to Apply
Candidates who are interested in the Customer Service – Voice Process role can contact the HR directly for scheduling an interview.
📞 Contact: HR Dhanshree – 9765799435
💬 WhatsApp: 9765799435
Why Join Altruist Technologies
- Industry-leading company in BPO and telecom services.
- Stable and long-term career growth for entry-level candidates.
- Opportunity to enhance communication, customer handling, and sales skills.
- Exposure to international processes and clients.
Career Growth Path
At Altruist, a Customer Service Representative can grow through multiple roles:
- Executive → Senior Executive → Team Leader → Quality Analyst → Operations Manager
The company encourages continuous learning through internal training programs and mentoring support for skill enhancement and professional growth.
Additional Information
- Shift Timings: Rotational shifts (Day/Night)
- Location Preference: Pune (Office-based role)
- Job Type: Full-Time, Permanent
Tips to Excel in the Interview
- Practice your communication skills before the interview.
- Learn basic customer service etiquettes such as greetings, tone, and empathy.
- Be confident when explaining your experience or academic background.
- Prepare answers for situational questions like “How would you handle an angry customer?”
- Dress professionally and carry your updated resume.
(FAQ)
1. Who can apply for this role?
Both freshers and experienced candidates (0–2 years) can apply for the Customer Service – Voice Process role at Altruist Technologies.
2. What is the salary offered?
Freshers earn ₹14,000/month + incentives, while experienced candidates can earn ₹16,000/month + incentives.
3. Where is the job located?
The position is based in Pune, and it’s an office-based job.
4. What qualifications are required?
Minimum qualification is HSC (12th pass) with good English communication skills.
5. How can I apply?
Contact HR Dhanshree – 9765799435 or WhatsApp your details to the same number.
6. What are the working hours?
You’ll work 6 days a week with rotational shifts and one weekly off.
7. Is training provided for freshers?
✅ Yes, Altruist Technologies offers training and mentoring for all new hires.