Transcom, a global leader in customer experience solutions, is hiring Customer Care Executives for its 2025 recruitment drive. This role is designed for candidates with strong communication skills and prior experience in customer support. With a CTC of up to ₹3.60 LPA, this is an excellent opportunity to grow your career in the BPO and Customer Success domain.

The selected candidates will manage order tracking, shipment validation, and customer query resolution using tools like Google Sheets, Zendesk, and Slack.

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Job Details

• Company: Transcom
• Role: Customer Care Executive / Customer Success Associate
• Industry Type: BPM / BPO
• Department: Customer Success, Service & Operations
• Employment Type: Full Time, Permanent
• Role Category: Customer Success / Customer Service
• Experience Required: 1–3 years (minimum 6 months voice process experience)
• Salary Range: ₹2.5 – ₹3.75 LPA (CTC up to ₹3.60 LPA)
• Shifts & Offs: 5.5 days working, rotational shifts & offs
• Work Mode: Work from Office
• Openings: 100+
• Recruiter Contact: Ms. Afreen Manzoor (+91-9320613279, 11 AM – 5 PM)

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Eligibility Criteria

• Minimum 6 months experience in a Voice Process (Customer Support).
• Excellent verbal & written communication skills.
• Education: Undergraduate / Graduate candidates can apply.
• Proactive, organized, and good at multitasking.
• Comfortable with rotational shifts.

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Roles & Responsibilities

• Track customer orders and shipments accurately.
• Validate delivery status via logistics providers like UPS/FedEx.
• Update order details in internal systems (Google Sheets, Zendesk).
• Coordinate with vendors and internal teams for missing details.
• Share real-time updates via Slack for ticket resolution.
• Handle escalations and provide satisfactory solutions.
• Ensure timely closure of tickets and maintain service quality.

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Selection Process

1. Application Submission – Register online or share your resume.
2. Telephonic/Virtual Screening – Basic HR discussion.
3. Interview Round – Skills and communication assessment.
4. Final Selection & Offer Letter – Immediate joining for selected candidates.

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How to Apply

Interested candidates can directly connect with HR for faster processing:

📞 Contact: Ms. Afreen Manzoor
📱 Phone/WhatsApp: +91-9320613279
⏰ Timings: 11:00 AM – 5:00 PM

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Benefits

• Attractive CTC up to ₹3.60 LPA.
• Growth opportunities within the customer success domain.
• Cab facility (One-sided for females in odd hours; ₹180 allowance per night shift for males).
• Exposure to global clients & international processes.
• Paid leaves and weekly offs.

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FAQs

Q1. Who can apply for this job?
Candidates with at least 6 months of voice process experience and strong English communication skills.

Q2. What is the salary package?
The salary ranges from ₹2.5 – ₹3.75 LPA with a CTC up to ₹3.60 LPA.

Q3. Is this role work from home?
No, this is a Work from Office role.

Q4. How many openings are available?
There are 100+ openings for Customer Care Executive positions.

Q5. Is experience mandatory?
Yes, at least 6 months in a customer support voice process is required.

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