Are you looking for a non-voice BPO job where you don’t need to take calls? Here is an excellent opportunity from a Leading and Reputed MNC BPO, hiring Chat & Email Support Executives for its Non-Voice Process.

This job is open to freshers as well as experienced candidates (0–5 years) from any industry, provided you have good English communication skills. With 100 openings, attractive salary packages, and multiple benefits like cab facility, paid leaves, PF, ESIC, and night shift allowance, this is one of the best MNC BPO non-voice jobs currently available.

🏢 Company Overview – Leading & Reputed MNC BPO

This hiring is being done for a well-established multinational BPO organization, known for its strong presence in customer experience management and back-office operations.

The company offers:

Stable employment
Professional work culture
Employee-friendly policies
Career growth in customer success and operations

The hiring is managed by Precise Talent Hunt, a reputed recruitment firm.

🔔 Job Highlights

Particulars	Details
Job Role	Chat & Email Support Executive
Process	Non-Voice (Chat & Email)
Company Type	Leading & Reputed MNC BPO
Recruiter	Precise Talent Hunt
Experience	0 – 5 Years
Openings	100
Applicants	20
Employment Type	Full Time, Permanent
Industry	BPM / BPO
Posted	Just Now

📍 Job Locations

This role offers multiple work locations across India, making it highly accessible:

Bengaluru
Chennai
Rajahmundry
Kochi
Dharwad
Vijayawada
Visakhapatnam
Hubli
Mangaluru

📌 Work Mode: Work From Office

🎯 Role Purpose

The primary purpose of the Chat & Email Support role is to assist customers through written communication channels, ensuring quick, accurate, and professional responses without any voice calls.

This role is ideal for candidates who:

Prefer typing over calling
Are fluent in written English
Want a low-stress customer support role

🧾 Job Description – Roles & Responsibilities

As a Chat & Email Support Executive, your responsibilities will include:

🔹 Non-Voice Customer Support

Handle customer queries via chat and email
Provide clear and accurate information in written format
Maintain professional tone and language in all communications

🔹 Customer Issue Resolution

Understand customer issues and resolve them efficiently
Ensure first-time resolution wherever possible
Escalate complex issues to relevant teams when required

🔹 Documentation & Process Adherence

Maintain proper records of customer interactions
Follow standard operating procedures (SOPs)
Ensure data accuracy and confidentiality

This role does not involve voice calls, making it suitable for candidates uncomfortable with calling processes.

🧑‍💼 Role & Department Details

Role: Chat Support Executive
Role Category: Non-Voice
Department: Customer Success, Service & Operations
Industry Type: BPM / BPO

🎓 Eligibility Criteria

Educational Qualification

Graduation: NOT Required
Candidates from any educational background can apply

Experience

Freshers – Eligible
Experienced candidates (up to 5 years) – Eligible
Candidates from any industry can apply

📌 English fluency is the main requirement.

🛠️ Key Skills Required

Mandatory Skills

Good written English communication
Basic computer knowledge
Typing skills
Willingness to work in shifts

Preferred Skills

Experience in chat/email support
Customer handling skills
Attention to detail
Ability to multitask

💰 Salary Package

CTC: ₹3.25 – ₹4.75 Lakhs Per Annum

Salary depends on:

Experience
Location
- Interview performance
  Why This Job is a Great Opportunity
  ✔ Non-Voice (No Calling)
  ✔ Freshers welcome
  ✔ 100 openings – high selection chance
  ✔ MNC company exposure
  ✔ Multiple locations
  ✔ Good salary + benefits
  ✔ Permanent job
  This role is ideal for:
  Fresh graduates
  Career switchers
  Candidates from non-BPO background
  People with strong written English skills
  
  📬 How to Apply
  📌 Apply with your updated resume.
  Once you apply, HR will contact you directly for the next steps.
  Make sure your resume highlights:
  English communication skills
  Any customer support experience (if applicable)
  Willingness to work in non-voice process
  
  ❓ Frequently Asked Questions (FAQs)
  Q1. Is this a voice or non-voice job?
  This is a Non-Voice (Chat & Email) process.
  Q2. Can freshers apply?
  Yes. Freshers from any industry are welcome.
  Q3. Is graduation mandatory?
  No. Graduation is not required.
  Q4. Is this a work from home job?
  No. This is Work From Office.
  Q5. Are night shifts compulsory?
  Night shifts may apply, and night shift allowance is provided.
  
  🚀 Career Growth After This Role
  With experience, you can grow into roles such as:
  Senior Chat Support Executive
  Quality Analyst (QA)
  Team Leader
  Customer Success Specialist
  Non-voice roles in MNC BPOs offer stable long-term career growth.
  
  📝 Resume Tips for Chat Support Jobs
  Focus on written English skills
  Mention typing speed if possible
  Keep resume clean and simple
  Avoid unnecessary technical details

Chat & Email Support Jobs in MNC BPO | Non-Voice Process | Freshers Welcome