Lodha Group, a leader in real estate and customer experience, is hiring a Customer Excellence Associate for its Chat Support Process. This role is designed for individuals with strong communication and relationship management skills who can provide exceptional service and proactive solutions to customers and partners. If you are passionate about customer success, problem-solving, and relationship building, this opportunity offers a fulfilling career in one of India’s top companies.
📂 Job Details:
- Company: Lodha Group
- Position: Customer Excellence Associate – Chat Support Process
- Experience Required: 2 – 5 years
- Employment Type: Full Time, Permanent
- Industry: Real Estate (Co-working / Customer Success Operations)
- Department: Customer Success, Service & Operations
- Education:
- UG: B.Com, BBA/BMS, BA (Any Specialization)
🎯 Eligibility Criteria:
- Proven customer service or support experience (2–5 years preferred).
- Strong interpersonal and communication skills (both written & verbal).
- Ability to analyze customer issues and provide timely solutions.
- Knowledge of CRM systems, Microsoft Office Suite, and Google Sheets.
- Ability to multitask, prioritize tasks, and maintain attention to detail.
- Strong problem-solving and analytical skills.
⚡ Roles & Responsibilities:
- Handle customer queries and issues via chat support efficiently.
- Provide solutions tailored to customer needs and requirements.
- Build and maintain strong relationships with clients and partners.
- Escalate inquiries to relevant teams or departments when required.
- Follow up with customers regularly and maintain accurate records.
- Stay updated on company products and services to offer the best solutions.
- Assist in driving customer satisfaction and long-term retention.
✅ Selection Process:
- Application Screening
- Chat/Email Assessment Round
- Technical & Customer Success Interview
- HR/Managerial Interview
- Final Selection & Onboarding
📝 How to Apply:
Interested candidates can apply directly via Lodha Group’s official career portal or trusted job platforms. Ensure your resume highlights customer service experience, communication skills, and CRM knowledge.
🎁 Benefits:
- Opportunity to work with a leading real estate and customer-centric brand.
- Enhance your skills in client servicing and communication management.
- Exposure to customer success best practices.
- Professional growth and long-term career prospects.
- Competitive salary and employee benefits.
❓ FAQs
Q1: What is the role of a Customer Excellence Associate at Lodha Group?
A Customer Excellence Associate manages client relationships, provides chat-based support, and ensures customer satisfaction.
Q2: Is prior customer support experience mandatory?
Yes, a minimum of 2 years of customer service or support experience is preferred.
Q3: Does this role involve voice calling or only chat?
The primary focus is on chat support, but escalation may involve coordination with other departments.
Q4: What technical skills are required?
Basic knowledge of CRM systems, Microsoft Office, and Google Sheets is essential.
Q5: How do I prepare for the interview?
Be ready to showcase your communication, problem-solving, and customer handling skills through real-time examples.
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