Futuretek Commerce is seeking motivated and technically skilled professionals for the position of Technical Support Executive. This is an excellent opportunity for candidates with 0–2 years of experience who want to grow in the IT support and FinTech industry. The role demands problem-solving skills, excellent communication, and the ability to handle customer queries effectively.
Job Details
- Company Name: Futuretek Commerce
- Position: Technical Support Executive
- Job Type: Full-Time, Permanent
- Industry: FinTech / Payments
- Department: IT & Information Security
- Experience Required: 0–2 years
- Location: India
- Vacancies: 1
- Compensation: Not Disclosed
Eligibility Criteria
Candidates must fulfill the following requirements:
- Education:
- B.Sc. (Any Specialization)
- B.Tech/B.E. (Any Specialization)
- B.Sc. in Business Economics (Any Specialization)
- Experience: Freshers and candidates with up to 2 years of experience are eligible.
- Skills Required:
- Strong problem-solving ability
- Knowledge of IT support tools and systems
- Excellent interpersonal and communication skills
- Ability to troubleshoot hardware and software issues
- Customer service orientation
Roles & Responsibilities
The selected candidate will be responsible for:
- Troubleshooting technical problems related to hardware, software, and network.
- Providing timely and accurate feedback to customers.
- Maintaining logs and records of technical issues and solutions.
- Assisting in the installation, configuration, and maintenance of IT systems.
- Escalating complex problems to senior IT staff when required.
- Ensuring customer satisfaction through prompt and effective support.
- Documenting technical processes for internal and client reference.
Selection Process
The recruitment process for Technical Support Executive includes:
- Application Screening – Review of candidate’s educational qualifications and skills.
- Written/Online Test – Assessing technical knowledge and problem-solving abilities.
- Technical Interview – Evaluation of IT skills and troubleshooting approach.
- HR Interview – Assessing communication, interpersonal skills, and cultural fit.
- Final Selection – Based on overall performance.
How to Apply
- Interested candidates can apply online through the official job portal or company career page.
- Ensure your resume highlights IT support skills, troubleshooting experience, and communication ability.
- Attach relevant documents including educational certificates and experience letters (if any).
Benefits
Working at Futuretek Commerce offers:
- Competitive salary package (based on skills and experience)
- Permanent full-time employment with growth opportunities
- Exposure to FinTech & IT security projects
- Learning and development programs
- Employee-friendly work environment
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❓ FAQs
Q1. What is the role of a Technical Support Executive?
A Technical Support Executive is responsible for troubleshooting IT-related issues, providing technical guidance, and ensuring customer satisfaction through prompt support.
Q2. Who can apply for this job?
Candidates with B.Sc., B.Tech/B.E., or B.Sc. in Business Economics and 0–2 years of experience can apply.
Q3. Is this a permanent role?
Yes, this is a full-time, permanent role in the IT & Information Security department.
Q4. What skills are required for this position?
Key skills include problem-solving, IT troubleshooting, customer support, and communication skills.
Q5. How do I apply for the Technical Support Executive position?
Applicants can apply online by registering on the official career page and submitting their updated resume.