Job Overview
Sutherland Global Services is inviting applications for the role of Associate Technical Support Engineer in Chennai. This is an excellent opportunity for freshers and early-career IT professionals who are passionate about solving technical issues, supporting clients, and working with advanced IT systems.
Job Details
- Company: Sutherland Global Services
- Position: Associate – Technical Support Engineer
- Location: Chennai
- Experience: 0 – 2 years
- Openings: 5
- Department: IT & Information Security
- Type: Full Time, Permanent
- Industry: BPM / BPO
Eligibility Criteria
- UG: Any Graduate
- Experience in IT service desk support is preferred (6 months to 1 year).
- Knowledge of Windows OS, Active Directory, Outlook, Office 365, Microsoft Teams, and Networking.
- Hands-on troubleshooting experience with Printers, Workstations, and Connectivity issues.
- Immediate to 15-day joiners preferred.
Roles & Responsibilities
- Troubleshoot software, hardware, and network-related issues.
- Manage IT tickets raised via phone, email, chat, and self-service portals.
- Provide technical support for installation, configuration, and user lifecycle management.
- Maintain accurate logs in ITSM tools like ServiceNow.
- Coordinate with internal departments to escalate complex issues.
- Deliver effective communication to both technical and non-technical users.
Selection Process
- Online/telephonic screening.
- Technical interview (focus on troubleshooting & networking).
- HR interview.
How to Apply
Send your updated resume to prachi.agrawal@sutherlandglobal.com with details: Current CTC, Expected CTC, Notice Period, Current Location, Preferred Location, and Offers in hand.
Benefits
- Competitive salary package.
- Exposure to global IT support processes.
- Hands-on experience with latest ITSM tools.
- Growth opportunities in IT & Technical Support.
FAQs
Q. Who can apply?
Any graduate with strong technical skills in IT support.
Q. Is prior experience mandatory?
No, freshers can also apply. Preference is given to those with 6 months–1 year IT service desk experience.
Q. What shifts are available?
24/7 support with rotational shifts.
Q. How soon can I join?
Candidates with immediate to 15-day notice are preferred.
Related Jobs / Previous Posts
- Junior Application Support Engineer – Datazoic Machines (Chennai)
- Technical Helpdesk Associate – Accenture (Hyderabad)
- IT Service Desk Analyst – Alorica (Bengaluru)