Job Overview
Datazoic Machines, a leading software product company, is seeking Junior Application Support Engineers to strengthen its IT & Information Security department in Chennai. This full-time, permanent role offers opportunities for both freshers and professionals with up to 4 years of experience.
The role is designed for candidates who can efficiently resolve application-level issues, work across multiple operating systems, and assist in providing round-the-clock IT support. With a focus on customer satisfaction, ITIL frameworks, and technical troubleshooting, this position is a gateway to building a long-term career in IT Support and Application Management.
Job Details
- Company: Datazoic Machines Pvt. Ltd.
- Position: Junior Application Support Engineer
- Location: Chennai
- Openings: 1
- Experience Required: 0–4 years
- Employment Type: Full-Time, Permanent
- Industry: Software Product / IT & Information Security
- Role Category: IT Support
Eligibility Criteria
- Education:
- UG: B.Tech / B.E. in any specialization
- PG: Any Postgraduate (optional)
- Doctorate: Not required
- Strong analytical & troubleshooting skills
- Hands-on knowledge of SQL, MS Excel
- Familiarity with Windows & Linux environments
- Knowledge of ITSM tools (JIRA, Redmine)
- Understanding of ITIL V4/V3 processes
- Good communication skills (verbal & written)
- Willingness to work in 24/7 rotational shifts
Roles & Responsibilities
- Diagnose and resolve application-level issues
- Ensure customer satisfaction by providing timely support
- Work with multiple operating systems (Windows/Linux)
- Handle tickets via JIRA/Redmine
- Maintain strong documentation practices for troubleshooting
- Support IT security protocols and compliance
- Monitor application health and resolve user complaints
- Collaborate with IT & cross-functional teams
- Generate reports and maintain application performance logs
Selection Process
- Resume Shortlisting – based on technical skills & education
- Aptitude/Technical Test – problem-solving, SQL, and IT basics
- HR Round – Communication & shift flexibility check
- Final Managerial Interview – Scenario-based problem-solving
How to Apply
Apply directly via the official Naukri link below:
👉 Apply Here – Naukri Job Portal
Benefits
- Opportunity to work in a product-based IT company
- Exposure to real-time application support
- Skill development in SQL, ITIL, ITSM tools
- Competitive salary + shift allowance
- Career growth to Senior Support Engineer roles
FAQs
Q1: Is this role suitable for freshers?
👉 Yes, freshers with good technical skills can apply.
Q2: Is it a work-from-home opportunity?
👉 No, this is an office-based role in Chennai with 24/7 shifts.
Q3: What technologies should I know?
👉 SQL, Excel, ITIL frameworks, and familiarity with Windows/Linux.
Q4: Is prior IT support experience mandatory?
👉 No, candidates with 0–4 years experience are eligible.
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