Customer Support Executive – Up to ₹25,000 CTC | Excellent English | WFO | Join in 7 Days
About the Role
HM SBS is hiring Customer Support Executives to handle inbound calls and chats, resolve queries with empathy and accuracy, and deliver a delightful support experience. If you communicate fluently in English, are comfortable with rotational shifts, and can join within 7 days, this role is for you.
Key Highlights
- Compensation: Up to ₹25,000 CTC
- Experience: 0–5 years (Freshers welcome)
- Schedule: 9-hour rotational shifts
- Work Mode: Work From Office (WFO) / Hybrid mention by employer
- Immediate Joiners: Within 7 days preferred
Locations
Kolkata, Mohali, Indore, Pune, Lucknow, Gurugram, Chennai, Jaipur, Bengaluru.
Final location allocation is at employer’s discretion based on business requirements.
What You’ll Do
- Answer inbound calls and respond to live chats in a professional, friendly tone.
- Diagnose issues quickly, provide accurate information, and document every interaction.
- Follow standard operating procedures and meet quality benchmarks (AHT, CSAT, FCR).
- Collaborate with team leads to escalate and resolve complex queries.
- Maintain data privacy, handle sensitive customer information responsibly.
Who Can Apply
- Freshers and experienced candidates with strong English skills.
- Comfortable with rotational shifts and WFO setup.
- Excellent listening, problem solving, and email/chat etiquette.
- Ability to join within 7 days is a plus.
| Category | Details |
|---|---|
| Role | Customer Support Executive (Inbound Calls & Chats) |
| Company | HM SBS |
| Experience | 0–5 years (Freshers can apply) |
| Compensation | Up to ₹25,000 CTC |
| Schedule | 9-hour rotational shift |
| Mode | Work From Office (WFO) |
| Education | Graduation not required |
| Employment Type | Full-Time, Permanent |
| Industry | BPM / BPO |
| Departments | Customer Success, Service & Operations |
| Locations | Kolkata, Mohali, Indore, Pune, Lucknow, Gurugram, Chennai, Jaipur, Bengaluru |
| Joining | Within 7 Days (preferred) |
Tips to Succeed in the Interview
- Demonstrate English fluency: clear pronunciation, concise answers, and confident tone.
- Use the STAR method (Situation, Task, Action, Result) for scenario-based questions.
- Practice call etiquette: greetings, verification, empathy, and resolution recap.
- Show shift flexibility: emphasize readiness for rotational schedules and WFO.
- Bring documents: ID, address proof, resume, education/employment proofs if applicable.
Frequently Asked Questions (FAQ)
1) What is the job title?
Customer Support Executive handling inbound calls and live chats.
2) Is this Work From Office (WFO)?
Yes, it is primarily WFO as per employer requirement.
3) What is the salary?
Up to ₹25,000 CTC based on skills and location.
4) Are freshers eligible?
Yes, freshers with excellent English communication can apply.
5) What are the shift timings?
9-hour rotational shifts (including weekends based on roster).
6) What are the required skills?
Excellent spoken/written English, listening skills, problem solving, customer-first attitude.
7) What locations are open?
Kolkata, Mohali, Indore, Pune, Lucknow, Gurugram, Chennai, Jaipur, Bengaluru.
8) Is graduation mandatory?
No, graduation is not required as per the listing.
9) What is the notice period requirement?
Immediate joiners (within 7 days) preferred.
10) Is there night shift allowance?
Company policy dependent; confirm during HR discussion.
11) Is this voice or blended process?
Primarily inbound calls & chats (voice + non-voice blended).
12) What KPIs should I know?
CSAT, AHT, FCR, quality audits, adherence.
13) Is prior BPO experience mandatory?
No, but prior BPO experience is an advantage.
14) Any software tools used?
Standard CRM, ticketing and chat systems (training provided).
15) Is there weekend work?
Yes, rotational roster may include weekends with weekly offs.
16) How to prepare for the interview?
Practice mock calls, improve grammar, learn basic troubleshooting and email/chat etiquette.
17) What documents to carry?
Resume, ID/address proof, photos, academic or employment proofs if applicable.
18) Is there growth?
Yes—quality analyst, SME, trainer, and team lead paths based on performance.
19) Is work-from-home possible?
The role is advertised as WFO; any hybrid options are business-dependent.
20) When will I hear back after applying?
Typically within a few business days depending on application volume.
How to Apply
Read the complete job details and apply from the official source below.
Apply via Naukri (Official Source)
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