📌 Job Overview:
Company: HCL Technologies Ltd
Role: Technical Troubleshooting Support Executive – Email Support (Non-Voice)
Location: Hyderabad
Experience: Freshers
Employment Type: Full Time, Permanent
Industry: IT Services & Consulting
Department: Customer Success, Service & Operations
💼 Job Description:
Are you a recent graduate looking to kick-start your career with a global IT leader? HCL Technologies is hiring freshers in Hyderabad for a Tech Support Executive role through Email and Chat support. This is a non-voice process, perfect for those with strong written communication skills.
⚠️ Note: Only non-technical graduates are eligible. Candidates with degrees like B.Tech, B.E., BCA, BSc IT are not eligible.
✅ Eligibility Criteria:
- Educational Qualification:
- BA, BCom, BBA, BMS, BSc (Non-IT), or any similar non-tech stream
- Year of Graduation: Any recent year
- Experience: Freshers
- Must have excellent written and verbal English communication skills
- Basic computer knowledge & typing skills
- Strong problem-solving and logical thinking ability
🧠 Job Responsibilities:
- Handle incoming customer queries via email and chat
- Troubleshoot technical issues with clarity and patience
- Provide accurate and timely responses to customers
- Escalate unresolved issues to higher support tiers
- Maintain customer satisfaction and service quality
- Collaborate with the internal team for quick resolutions
🎯 Why Join HCL?
- Competitive salary and attractive benefits
- Career growth & learning opportunities
- Work with a globally respected IT brand
- Positive work environment & professional development
📩 How to Apply:
Interested candidates can email their resumes to:
📧 vikas.kapoor2@hcltech.com
Shortlisted candidates will be contacted via phone for the next rounds of interview.