This post explains the job opening for Technical Support L1/L2 International Voice Process in Hyderabad at Diebold Nixdorf.
If you are searching for a good IT Support job in Hyderabad, here is a valuable opportunity for you. Diebold Nixdorf, a global technology company, is hiring Technical Support Associates (L1 and L2) for their International Voice Process team. This role is open for both Freshers and Experienced candidates who want to work in a professional corporate environment and build their career in the IT support domain.
About the Company
Diebold Nixdorf is one of the world’s leading technology companies known for providing ATM solutions, retail technology, financial security systems, and digital banking solutions. The company has offices in multiple countries and offers excellent training, career growth, and professional work culture.
Working at Diebold gives employees global exposure, communication skill development, and hands-on technical troubleshooting experience.
Job Role Overview
| Feature | Details |
|---|---|
| Role | Technical Support (L1 / L2) – International Voice |
| Industry | IT Services / BPO Technical Support |
| Location | Madhapur, Hyderabad |
| Experience Required | 0 to 4 Years (Freshers Welcome) |
| Work Type | Work from Office |
| Shifts | Rotational + Night Shifts |
| Week Off | 5 Days Working |
This role involves handling customer queries from international clients, identifying issues, troubleshooting, and providing resolution.
Key Responsibilities
As a Technical Support Executive, you will:
- Answer customer support calls in English.
- Understand the technical issue reported by the customer.
- Provide step-by-step troubleshooting help.
- Log customer interactions clearly in CRM tools.
- Escalate issues to the L2 or Engineering team if required.
- Maintain professional communication at all times.
This job does not require coding or deep technical knowledge. Basic system knowledge is enough.
Skills Required
To succeed in this job, you should have:
- Good English communication skills.
- Basic understanding of computers and general technology usage.
- Ability to handle calls patiently.
- Willingness to work in night shifts.
- Ability to work in a team environment.
If you already have experience in BPO Voice Support or Technical Support, that will be an added advantage.
Education Eligibility
- Graduation is required. (10th + Intermediate + Degree mandatory)
- All educational certificates must be available during verification.
Salary Details
The salary will depend on:
- Your communication level
- Previous experience (if any)
- Interview performance
Freshers will receive a good entry-level package, and experienced candidates will get a hike based on their current salary.
Walk-In Interview Details
| Details | Information |
|---|---|
| Timing | 10:00 AM to 4:00 PM (Mon–Fri Only) |
| Location | Diebold Nixdorf, 9th Floor, Vega Block, Ascendas Park, Madhapur, Hyderabad |
Documents Required for Interview
- Updated Resume
- PAN Card & Aadhaar Card
- Educational Certificates (Original or Xerox)
- Previous company Offer Letter / Payslips (If applicable)
Why This Job Is a Good Career Start?
This job will give you:
- International voice process experience
- Strong communication skill improvement
- Technical troubleshooting exposure
- Opportunity to grow into L2 / Senior Support / Networking / System Admin roles
- Career path into IT Industry roles
This is a perfect job for candidates who want to build a career in Technical Support, IT Helpdesk, Networking, or Cloud Support in the future.
How to Apply (Source Link)
Apply here: Click Here
Frequently Asked Questions (FAQs)
1. Can Freshers apply?
Yes, freshers are welcome.
2. Is this Work From Home?
No, this is Work From Office only.
3. Are night shifts compulsory?
Yes, rotational and night shifts are part of the role.
4. Do I need technical knowledge?
Only basic knowledge is enough; training will be provided.
5. What is the selection process?
HR Screening → Voice & Communication Test → Final Interview → Offer.