End User Support – Tata Consultancy Services
Tata Consultancy Services (TCS), a global leader in IT services and consulting, is hiring skilled professionals for the End User Support role. This position involves providing technical assistance, managing IT infrastructure, handling user issues, and ensuring smooth system performance across various locations.
If you have hands-on experience in application deployment, SCCM tools, VPN administration, antivirus management, and troubleshooting, this is an excellent opportunity to build your career in IT support with one of India’s most trusted tech giants.
📋 Job Details
Company: Tata Consultancy Services (TCS)
Position: End User Support
Experience Required: 6 – 10 years
Location: Chennai, Kolkata
Openings: 3
Salary: Not Disclosed
Employment Type: Full-Time, Permanent
Department: IT & Information Security
Industry Type: IT Services & Consulting
Role Category: IT Infrastructure Services
🎓 Eligibility Criteria
To qualify for the End User Support position, candidates should meet the following criteria:
- Educational Qualification:
- B.Tech / B.E / B.Sc / B.Com / BCA / Diploma / B.A in any specialization.
- Experience:
- Minimum of 6 years in IT Infrastructure or End User Support.
- Technical Skills:
- Strong knowledge in Windows, macOS, and Linux troubleshooting.
- Hands-on experience with SCCM, Altiris, or Marimba deployment tools.
- Understanding of printer management, antivirus systems, and VPN configuration.
- Excellent communication and problem-solving abilities.
⚙️ Roles & Responsibilities
As an End User Support Engineer at TCS, your key responsibilities will include:
- Remote Desktop Management
- Provide daily technical assistance to users across multiple platforms.
- Troubleshoot OS, application, and connectivity issues efficiently.
- Application Deployment & Troubleshooting
- Manage software installations, patch deployments, and version upgrades.
- Utilize SCCM or equivalent tools to streamline deployment processes.
- Printer Management
- Handle printer configuration, maintenance, and issue resolution.
- Antivirus Management
- Monitor and maintain antivirus systems.
- Implement policies and remediate threats proactively.
- VPN Administration
- Support users in VPN connectivity and remote access setup.
- Ensure secure and stable connections for hybrid and remote employees.
- Patch Management
- Apply OS and software patches to ensure up-to-date system security.
- Coordinate patching schedules with IT teams to minimize downtime.
🔍 Selection Process
The TCS recruitment process generally includes:
- Online Application Submission
- Fill out the application form with accurate details on the official TCS careers portal.
- Technical Interview
- Assessment of troubleshooting skills, networking knowledge, and tool proficiency.
- Managerial Interview
- Discussion about real-time scenarios, user management, and escalation handling.
- HR Interview
- Evaluation of communication, teamwork, and organizational fit.
🧭 How to Apply
Interested candidates can apply through the official TCS Careers page. Ensure your resume highlights experience in:
- End user support
- SCCM and software deployment
- IT troubleshooting and VPN setup
Prepare for interviews by revising ITIL fundamentals, Windows/Linux administration, and SCCM operations.
🎁 Benefits
- Work with a global IT leader.
- Exposure to enterprise-grade IT systems.
- Opportunity to upskill through TCS learning platforms.
- Competitive compensation package.
- Career growth across global TCS branches.
🧠 FAQs
1. What is the main role of an End User Support Engineer at TCS?
The engineer assists users with system issues, manages software deployment, and ensures secure IT operations.
2. Is experience with SCCM mandatory?
Yes, candidates with experience in SCCM or equivalent deployment tools will be preferred.
3. Can diploma holders apply for this position?
Yes, diploma holders with relevant experience can apply.
4. Are remote work options available?
This role primarily involves on-site IT support, so remote work options may be limited.
5. What are the working locations?
The openings are available in Chennai and Kolkata.