Accenture, in collaboration with Trigent Software, is hiring passionate and articulate individuals for the position of Customer Support Representative (International Voice Process). This is an excellent opportunity for both freshers and experienced professionals who excel at communication and customer relationship management.
The role involves handling inbound and outbound calls, resolving customer queries, and ensuring that every customer interaction reflects Accenture’s commitment to excellence. Candidates with strong English communication skills and flexibility to work in night shifts are encouraged to apply.
If you’re seeking a career that offers professional growth, attractive pay, and a global work environment — this job is for you!
Job Details
Position: Customer Support Representative – International Voice Process
Company: Accenture (Posted by Trigent Software)
Experience Required: 0 – 4 Years
Salary Range: ₹2.25 – ₹5.5 LPA
Openings: 25
Job Type: Full-Time, Permanent
Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Industry Type: BPM / BPO
Locations: Bengaluru, Pune
Eligibility Criteria
To qualify for this role, candidates should meet the following requirements:
- Education:
- Bachelor’s degree preferred
- Undergraduates with experience in international voice processes are also eligible
- Experience:
- Freshers can apply
- Candidates with prior experience in international voice process are preferred
- Key Requirements:
- Excellent verbal communication skills in English (mandatory)
- Willingness to work in night shifts and rotational shifts
- Strong listening, analytical, and problem-solving skills
- Proficiency in MS Office and CRM tools
- Ability to work efficiently under pressure
Roles & Responsibilities
As a Customer Support Representative at Accenture, your primary goal is to ensure high-quality support and satisfaction for international clients.
Your key duties include:
- Customer Interaction:
Handle inbound and outbound calls professionally, providing accurate information and resolutions. - Query Resolution:
Address customer concerns promptly and ensure complete satisfaction. - Data Documentation:
Record and maintain call details, customer feedback, and service issues as per standard operating procedures. - Compliance & Quality:
Follow communication scripts, guidelines, and company policies consistently. - Target Achievement:
Meet daily/weekly performance goals related to response time, call handling, and customer satisfaction. - Escalation Management:
Forward unresolved issues to higher-level support teams efficiently. - Team Collaboration:
Work closely with teammates and supervisors to improve processes and achieve collective goals.
Preferred Skills
Candidates with the following skills will have an added advantage:
- Knowledge of CRM software (like Salesforce, Zoho, or Freshdesk)
- Basic understanding of technical support processes
- Prior experience in sales or upselling during customer interactions
- Adaptability to different customer cultures and accents
Selection Process
The hiring process for Accenture’s Customer Support Representative role is straightforward and completely virtual:
- Round 1 – Versant Test:
Online test assessing English fluency and communication clarity. - Round 2 – Communication Discussion (CD) Round:
Interactive session evaluating customer-handling skills and tone. - Round 3 – Operations (OPS) Round:
Final evaluation focusing on role-specific scenarios and attitude.
Successful candidates will receive an offer letter followed by onboarding and training.
How to Apply
Interested applicants can apply by:
- Emailing your updated resume to:
📧 nischitha_a@trigent.com - Or contact via phone at 📞 6366478114
Ensure your resume highlights your communication skills, customer handling experience, and willingness to work flexible shifts.
Pro Tip: Add a short professional summary like —
“Dedicated customer support professional with strong communication skills and a passion for problem-solving in international environments.”
Benefits
Accenture, known for its inclusive work culture and global standards, offers numerous benefits to its customer support employees:
- Attractive salary with performance-based incentives
- Night shift allowance
- 🚗 Transportation facility (pickup & drop)
- 🏥 Medical insurance and health benefits
- 📈 Career growth opportunities within Accenture’s global process network
- 🎓 Continuous learning & development through internal training programs
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FAQs
Q1: What is the role of a Customer Support Representative at Accenture?
The role involves handling customer calls, resolving issues, and ensuring high-quality service for international clients.
Q2: Is experience mandatory?
No. Both freshers and candidates with up to 4 years of experience can apply.
Q3: What are the working hours?
The role requires night and rotational shifts as it serves international clients.
Q4: How is the hiring process conducted?
All rounds — Versant Test, CD Round, and OPS Round — are conducted virtually.
Q5: Are there incentives or additional benefits?
Yes, you’ll receive performance-based incentives, night shift allowance, and medical insurance.