Smart Source has announced a massive hiring drive for candidates interested in Non-Voice Email and Chat Process roles in the BPO sector. This is a great opportunity for freshers and experienced professionals who want to start or build their career in the customer support and operations field.
The position offers a competitive salary package up to ₹2.75 LPA, cab facility, and a 5-day working week. It’s a work-from-office job with 24/7 rotational shifts.
If you have strong communication skills, can handle customer queries efficiently via email or chat, and wish to grow in a reputed organization — this role is ideal for you.
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Job Details:
Company Name: Smart Source
Job Role: Non-Voice – Email and Chat Process
Industry Type: BPO / BPM
Department: Customer Success, Service & Operations
Job Type: Full-Time, Permanent
Experience Required: 0–5 Years
Salary: ₹50,000 – ₹2.75 LPA
Work Location: Work From Office
Shifts: 24/7 Rotational Shifts
Working Days: 5 Days a Week
Openings: 100+
Eligibility Criteria:
To be considered for this position, candidates must meet the following requirements:
- Educational Qualification: Any Graduate can apply.
- Not Eligible: BE / B.Tech / Undergraduates are not eligible.
- Communication Skills: Good written English communication is mandatory.
- Typing Speed: Should be efficient in typing and handling multiple chats.
- Work Mode: Only Work From Office is available.
- Age Limit: Must be above 18 years.
- Availability: Ready to work in rotational shifts (including night shifts).
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Roles & Responsibilities:
Selected candidates will be responsible for:
- Handling customer queries and complaints through email and chat platforms.
- Providing accurate information and assistance to clients.
- Maintaining customer satisfaction and ensuring timely responses.
- Documenting customer interactions for record-keeping and process improvement.
- Coordinating with internal teams to resolve escalations or complex issues.
- Ensuring high-quality service and adherence to company policies.
Selection Process:
The recruitment process typically includes the following stages:
- Online Application: Submit your updated resume via email or registration link.
- Screening: Initial screening of profiles based on eligibility and skills.
- Written / Typing Test: To assess typing accuracy and grammar.
- HR Interview: Evaluation of communication and customer handling skills.
- Final Selection: Offer letter for selected candidates.
How to Apply:
Interested and eligible candidates can apply through the below details:
📞 Contact Person: Dipankar
📱 Phone Number: 9650094552
📧 Email ID: jobsatsmartsource@gmail.com
Send your updated resume with subject line “Application for Non-Voice Email and Chat Process”.
👉 Alternatively, register through Smart Source’s job portal for faster processing.
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Benefits:
- Attractive salary package up to ₹2.75 LPA.
- Free cab facility available for employees.
- 5 working days per week.
- Opportunity to work with one of the leading BPO service providers.
- Great platform for freshers to start their career in the corporate world.
- Employee-friendly environment and growth opportunities.
FAQs:
Q1. What is the role of a Non-Voice Process Executive?
A Non-Voice Executive handles customer queries and complaints via email and chat instead of phone calls.
Q2. Is this a work-from-home job?
No. This is strictly a work-from-office position.
Q3. Who can apply for this job?
Any graduate can apply, but BE/B.Tech and undergraduates are not eligible.
Q4. Are freshers eligible?
Yes, both freshers and experienced candidates can apply.
Q5. What are the working hours?
The job has 24/7 rotational shifts, including night shifts.
Q6. What is the salary offered?
The salary ranges between ₹50,000 and ₹2.75 LPA, based on experience and interview performance.