An exciting opportunity is open for fresh graduates and experienced candidates to join a leading MNC Bank as a Customer Service Associate (Inbound Process). This role offers excellent growth opportunities within the banking industry. Candidates will work under direct bank payroll with a chance to apply for branch banking roles after 2 years.
Job Details:
- Company: MNC Bank
- Job Role: Customer Service Associate (Inbound)
- Experience: 0 – 5 years (Freshers can apply)
- Salary: ₹16,000 – ₹29,000 (Net) + Incentives
- Employment Type: Full-Time, Permanent
- Department: Customer Success, Service & Operations
- Industry Type: Banking & Financial Services
- Working Days: 5 Days a Week
- Recruiter: HY Fly Consultancy
- Website: www.hyfly.in
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Eligibility Criteria:
To apply for this job, candidates must meet the following requirements:
- Must be a Graduate (B.Com, B.A, or equivalent) from a recognized university.
- Freshers and Experienced candidates are welcome to apply.
- Excellent communication and interpersonal skills.
- Ability to handle inbound calls and assist customers professionally.
- Should be confident, proactive, and customer-oriented.
Roles & Responsibilities:
As a Customer Service Associate, your key duties include:
- Handle inbound calls and resolve customer queries efficiently.
- Explain banking products, services, features, and benefits to customers.
- Ensure compliance with all banking regulations during customer interactions.
- Maintain high levels of customer satisfaction and service quality.
- Achieve assigned performance targets and support team objectives.
- Report customer feedback and assist in improving processes.
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Selection Process:
- Initial Screening: Shortlisted candidates will be contacted by the HR team.
- Interview Round: Conducted by HR and Operations panel.
- Final Selection: Based on communication skills, attitude, and customer handling ability.
- Offer Letter: Selected candidates will receive an official offer from the bank.
How to Apply:
Interested and eligible candidates can apply through the link below or directly contact the HR recruiter for more details:
📞 Contact Person: Hrutika
📱 Phone: 9137797705
🌐 Official Website: www.hyfly.in
Benefits:
- Attractive monthly salary with performance-based incentives.
- Medical allowance and health benefits.
- Opportunity to shift to branch banking after 2 years.
- Career growth in a reputed MNC banking environment.
- 5 days working with weekends off.
FAQs:
Q1. Is this a work-from-home or office-based job?
This is an office-based job at one of the bank’s locations.
Q2. Are freshers eligible to apply?
Yes, fresh graduates from any stream can apply.
Q3. What is the expected salary for this role?
The salary ranges from ₹16,000 to ₹29,000 (Net) per month, depending on experience.
Q4. Is it a permanent job?
Yes, this position is on Bank Payroll and is permanent.
Q5. What is the work schedule?
The position offers a 5-day working week with weekends off.