This role involves handling international customers through voice and chat support. You will assist clients with queries, resolve issues, and provide the best service experience. The company offers modern infrastructure, employee benefits, and a clear growth path for candidates.
- Type: Full-time, Permanent
- Mode: Work From Office
- Shift: Night Shifts (US Time Zones), Rotational shifts
- Industry: BPO / BPM / International Customer Support
- Salary: Competitive packages with allowances and incentives
📋 Job Details
- Openings: 300+
- Experience: 0–5 years (Freshers & Experienced can apply)
- Education: 12th Pass / Diploma / Graduate
- Compensation:
- Freshers: ₹2.5 LPA – ₹3 LPA + Voice Skills Allowance
- Experienced: Up to ₹4.5 LPA + Incentives
- Additional Allowances:
- Night Shift Allowance
- Performance Incentives
- Relocation Bonus (for outstation candidates)
✅ Eligibility Criteria
- Minimum Qualification: 12th Pass and above
- Excellent English communication skills (written & verbal)
- Basic computer knowledge
- Comfortable working in night shifts & rotational shifts
- Willingness to work in a 24/7 environment
- Freshers and experienced candidates welcome
🎯 Roles & Responsibilities
- Handle customer queries via voice and live chat
- Provide real-time assistance to international customers
- Resolve issues related to services/products professionally
- Escalate complex queries to higher departments when required
- Ensure customer satisfaction by offering quick resolutions
- Maintain service quality and meet performance targets
- Build a positive relationship with clients for long-term trust
🔎 Selection Process
- Application Submission – Online/Direct HR Contact
- Screening & Shortlisting
- Written Test / Communication Round
- HR Interview
- Final Round with Manager/Process Head
- Offer Letter & Onboarding
📝 How to Apply
- Direct Contact: HR Raj – 📞 8668562655
- Apply online via job portals or company career pages
- Immediate joiners preferred
🎁 Benefits
- Competitive Salary + Allowances
- 5-Day Work Week (2 weekly offs)
- Night Shift Allowance + Overtime Pay
- Free Cab Facility (pick-up & drop)
- Subsidized Meals at office
- Health & Life Insurance coverage
- PF, Gratuity & Parental Leave
- Relocation Bonus for outstation candidates (₹10,000 in 4th salary)
- 14-day hotel stay + travel reimbursement
- Global exposure with career growth opportunities
❓ FAQs
Q1. Are freshers eligible for this role?
Yes, freshers with good English communication skills can apply.
Q2. Is work from home available?
No, these positions are strictly Work From Office roles.
Q3. What is the salary range?
Freshers earn around ₹2.5 – ₹3 LPA, while experienced candidates can earn up to ₹4.5 LPA + incentives.
Q4. What shifts are offered?
Night shifts & rotational shifts, aligned with US time zones.
Q5. Are relocation benefits available?
Yes, outstation candidates get a relocation bonus, travel reimbursement, and temporary hotel stay.
Q6. What career growth can I expect?
Employees have access to promotions, leadership training, and opportunities in global processes.